Refund/Return Policy

If Stiffie isn't for you, we make refunds and returns quick, easy, and free to initiate. To contact us, email support@thestiffie.com

• Free cancellations must be submitted via email prior to your order being dispatched from our fulfillment center.

• Returns must be initiated within 7 days of order delivery.

• Do not ship your return to us prior to contacting and receiving approval from customer support.

• If your item is damaged, broken, disfigured, or melted upon arrival, please contact us and we will provide a replacement upon reasonable proof.

• If you do not like Stiffie, the package must be fully intact and unopened. Upon our instruction, items must be returned to our facility in original condition to qualify for a full refund. Return shipping fees from USPS may apply.

• We will send you a prepaid shipping label if you qualify for a return. In some instances, return shipping fees from USPS may apply.

• We may ask you to take a photo of your return to help us in improving our product.

• Refunds are credited to your original form of payment. Please allow up to one week for your refund to be processed upon approval.

• Please allow for delivery delays during peak order volume. Items that arrive significantly later than expected may qualify for a partial refund, unless notice of delay is given and cancellation options are offered.